Return, Exchange and Refund Policy
RETURN POLICY
We understand that you had some issues with our product and wish to return it, don’t worry we have a very flexible return policy in place for any discrepancies that you may face while shopping with Kurti Kulture.
· Products that are eligible for return, can be returned within 7 days of receiving the shipment.
· We've only a one-time Return or Exchange policy.
· An opening video is a must in case you claim that you have received a wrong product from our side.
· Reverse pickup is to be done by our team and usually done in 3-5 working days.
· We generally take up to 10 days from the date of return has been picked up, to initiate the refund directly to your bank account or any other (if specified otherwise). We will initiate the refund after we receive the item and it has gone through the necessary quality checks
· It will take 48 to 96 hours to reflect in your bank account.
· All returns are subject to the discretion of Kurti Kulture.
· Reverse pickup for return requests is only available for selected number of pin codes. Your request for return is subject to the availability of a reverse pickup facility for your pin codes by our shipping partner. If the customer wants to return or have any questions, please write to KurtiKulture@gmail.com
· We are not liable to refund for the wrong product sent by the customer as a return, if a customer wants their product back, they have to bear shipping charges.
EXCHANGE POLICY
Exchange can be done within 7 days from the date of delivery.
Only products that are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging, and eligible for exchange.
Please mail us your order no, name, address, and number, and email to KurtiKulture@gmail.com within 7 days of the product being delivered.
· Please do note, that exchange is allowed once per order. Once the order is exchanged, it can't be returned.
· We've only a one-time Return or Exchange policy.
· Exchange is allowed with the same or different products
· Cancellation of orders purchased during the sale might not be applicable it depends on sale/offers terms and conditions. We will mention our terms and conditions below the offers and sale section.
DEFECTIVE PRODUCT
If you receive a damaged/defective product, contact us within 24 hours of receiving the product on KurtiKulture@gmail.com Once the complaint is raised, you have to send us a product opening video along with pictures of your damaged/defective product along with the description of the damage on KurtiKulture@gmail.com.
Other discount offers cannot be clubbed on a purchase during the sale period.
TAMPERED DELIVERY POLICY
Kurti Kulture uses third party logistics for processing all the orders. In unforeseen circumstances wherein logistics partner refuses to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, Kurti Kulture shall not be held liable for any loss until below mentioned guidelines are followed by customers.
If Kurti Kulture parcel is received in a tampered condition, the customer shall refuse to accept the parcel from the logistics partner.
In case the customer denies receiving the parcel, while the logistics partner shows the parcel to be delivered, the customer needs to raise the issue within 48 hours of delivery message. Kurti Kulture will share Proof of Delivery (POD) with the customer after receiving it from the logistics partner.
Even after sharing POD, if a customer refuses to accept the authenticity of the shared POD, Kurti Kulture can ONLY assist the customer in raising the concern with the concerned logistics partner. Kurti Kulture would re-fulfil the order ONLY when the logistics partner confirms that the parcel is lost and not delivered to the customer.